![]() Shared channels reduce the headaches of guest accounts and shadow messaging. The company experienced a 64% drop in its backlog. Iress use Slack shared channels to reduce ticket backlogs for high-priority tickets. With around 500 emails per agent to handle, tickets often fell through the cracks. Before shared channels, Iress relied on phone calls and emails for customer support. Reducing support ticket backlogs: Iress.This gives partners a better view of the customer journey and the client’s needs. With shared channels, they share notes from customer conversations with agency partners. Hugo, a meetings company, uses shared channels to enhance operations. Hugo now connects with everyone as if they were in-house colleagues. Slack shared channels support agencies, contractors, and freelancers. Here are two examples of how leading companies use Slack shared channels: Maybe you’ll build a Slack environment where you can collaborate with external contractors. You might create a sales partner channel where you can track your resellers, channel partners, and suppliers. Once you learn how to use Slack shared channels in your team, you can explore a range of fantastic ways to boost productivity and efficiency. This is an excellent alternative to forcing people outside of your team to create guest accounts every time they want to talk to you in real-time. Slack shared channels provide a single pane of glass where everyone can interact, even if they’re not located in the same workplace. Businesses share everything from documents to emojis, and even GIFs to boost engagement. Improved creativity: Easy messaging enhances creativity. ![]() Reduced shadow messaging: When everyone’s connected in the same space, there’s less risk of users relying on external tools.This simplifies collaboration and helps IT leaders to track discussions. Better visibility: Slack shared channels provide a place for teams to access to all the right information and support.There’s no more context switching between apps, inboxes, and other tools. Reduce fragmented work: Using shared channels, you can put everything in one place.This makes it easier to keep everyone from contractors to shareholders on the same page. ![]()
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